Contact Center and IVR system Solutions

As an AVST, Avaya, Cisco, and ShoreTel partner we offer a comprehensive array of telecommunications products and services. Please contact us at 1-800-845-6780 or by email at Sales or Services if we can

Toshiba CIX, Strata, IPEdge phone system support, service, and s

Strata CIX1200 – System Overview

Toshiba’s Strata® CIX™ 1200 business communications system is the perfect solution for a headquarters site that is networked to small or remote offices or retail/restaurant locations. It unifies, coordinates, and streamlines all your communications with comprehensive solutions for a full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, Strata Call Manager unified communications, FeatureFlex™ adaptability and customization tools, and more to improve your business’ productivity and customer service.

	Powerful Strata CIX1200 IP Telephone System Features and Capabilities Supporting up to 1,152 ports, the Strata CIX1200 system is designed for up to 1,000 users and can be networked with other Strata CIX systems, from another CIX1200 down to the CIX40. A total of 128 sites can be networked to accommodate larger capacity or distributed configurations. The system integrates voice, data networking, and applications solutions to deliver a superior return on your investment. Expandable up to 1,152 ports-and even more by networking multiple IP systems with Strata Net multi-system networking Voice Mail and voice processing capabilities include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities Call Center features allow you to answer incoming customer calls with utmost efficiency Advanced Voice Mail Applications can be added to fit your business needs Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office Fully upgradeable, protecting your technology investment
	Strata CIX1200 Brochure
	Advanced Applications Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform. Applications include: Auto Attendant and Voice Mail Unified Messaging and Fax Integration Automated Speech Recognition (ASR) Text-to-Speech (TTS) Interactive Voice Response (IVR) Automatic Call Distribution (ACD) and ACD Reporting FeatureFlex™ features customization/adaptability tools Call Manager unified communications Video Conferencing, file sharing, and collaboration solutions Browser-based system administration
	Configuration Flexibility All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

AireSpring

	AireSpring offer very competitive service and rates on PRI T1, SIP Trunking, long distance, and dynamic T1 services. AireSpring is the ultimate telecommunications carrier for companies seeking business tested Local, Long Distance, Internet, Conferencing, and SIP/VoIP products at industry leading low rates. Award winning AireSpring is debt free and customer focused. If reliable voice and data are critical to the success of your business demand AireSpring!
	AireSpring SIP Trunking
1.800.825.1055	- AireSpring Customer Service

ShoreTel Unified Communication Solutions (40 to 10000 stations)

Welcome to our ShoreTel VoIP PBX Customer Information Center please contact us if you have an additional questions

Solutions Overview

Unified Communication Switches

IP Phones

Contact Center Solutions

Conference Call Support

Call Director

Call Manager Overview

Information for Education institutions

Information for State, Local, and Federal Government

SIP Trunking

SIP trunking is quickly taking over as the preferred configuration for small and large businesses, government, and educational entities to receive both their internet and voice services. SIP trunks can interface with both IP and Traditional TDM pbx systems since they can be configured with a traditional T1 handoff. However, a native SIP handoff is the optimal and is the least expensive configuration. Some IP PBX systems do not charge a license fee for each of the SIP trunks connected to a system. Government and Educational entities with fluctuating call traffic are quickly taking hold of this new technology, which allows for a baseline number of trunks with a burstable capability.

Nortel Contact Center and IVR Solutions

Nortel Networks Customer Contact and Voice Portal Solutions provide the means for customers to do business with you consistently and seamlessly - anywhere, anyway, and anytime. Our extensive portfolio includes contact center, self-service, and advanced speech recognition solutions. Having established more than 30,000 customer contact centers worldwide, Nortel Networks has the business and technological expertise to create a scalable, flexible, and resilient solution that will grow and change with your organization. We can help you better integrate contact center strategies into your company's overall operations by giving you the tools to manage and understand customer relationships more effectively, and to maximize your return on those relationships. And backed by our Customer Contact and Voice Portal Solutions team's global reputation for quality and reliability, we offer a single, responsive point of contact for all of your sales and service needs.

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Symposium_Sales_Brochure

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AVST IVR "Automated Agent"

AVST offer a very competitive, feature rich, Interactive Voice Response (IVR) calleed Automated Agent product that is value priced for your business enterprise.

AVST IVR Automated Agent Sales Brochure

AVST IVR Automated Agent Technical Brochure

Avaya Contact Center and IVR Applications

	The Avaya Contact Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations. Contact Center_Sales_Brochure IVR_Sales_Brochure

Contact Center and IVR system Solutions

Strata CIX1200 – System Overview

Powerful Strata CIX1200 IP Telephone System Features and Capabilities

SIP Trunking