Avaya Communications
Products and Services

I would like to purchase or get a quote for an Avaya business phone system
I need help with our Avaya business phone system
I want to talk with someone about servicing your Avaya phone system

As an Authorized Avaya Communications Distributor we offer a wide array
of Avaya telecommunications products and maintenence services.

Please contact us today at 1-800-845-6780
or email websales@hcwt.com or service@hcwt.com if we can be of help.

Avaya Phone Systems

IP Office (analog to PRI T1) (up to 360 stations) (VoIP capable) Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. Sales_Brochure Technical_Brochure Avaya_IP_Phones >> request a quote

Partner ACS (1 to 31 analog lines) (up to 31 stations) If your business is like most growing companies, you need a phone system that makes sure every call gets through to the right person in a fast and professional manner. The PARTNER ACS is designed to help your small business enhance customer service and increase productivity while protecting your bottom line. The modular system includes a wide range of built-in features that can be easily tailored to meet your unique communications needs from a few phones up to 40 extensions, while also handling voice mail, modems, credit card readers and fax machines. Sales Brochure Technical Brochure >> request a quote

Merlin Magix (analog to PRI T1) (up to 200 stations) The MERLIN MAGIX Integrated System is attractive to small and mid-markets customers (15 to 200 users) with single locations, as well as a large number of geographically dispersed locations. In addition to current voice applications needs, customers that access the Internet via modems or anticipate a future requirement for high-speed, Internet access, are looking to improve their customer care function, and currently have a LAN installed, are candidates for this offer. Sales Brochure Technical Brochure >> request a quote

DEFINITY As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers—powered by Avaya MultiVantage™ Software—deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place. Sales_Brochure Technical_Brochure >> request a quote

Avaya S8300 S8500 S8700 Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications. Sales_Brochure Technical_Brochure >> request a quote

Call Center and IVR Applications The Avaya Call Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations. Call_Center_Sales_Brochure IVR_Sales_Brochure >> request a quote

Voice Mail and Unified Messaging INTUITYTM Voice Processing Solutions Complete multi-media messaging to enhance the productivity of every company employee. OCTEL VOICE MESSAGING SOLUTIONS    OCTEL 50    OCTEL 100    OCTEL 200-300    OCTEL 250-350 Modular Messaging The Modular Messaging application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook® and the Avaya Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail. Online Demonstration >> request a quote

Hospitality Industry Solutions GuestWorks System Designed as a turnkey solution for businesses in the hospitality industry, the GuestWorks System provides DEFINITY capabilities and reliability plus features especially helpful   and productive for this industry. For example, it offers automatic wake-up calling services, accurate guest record-keeping from check-in to check-out, and in-room connectivity for fax machines and laptop PCs. It also has a variety of features and tools to enhance staff productivity and reduce costs. Guestworks Overview >> request a quote