Avaya Communications
Products and Services

I would like to purchase or get a quote for an Avaya business phone system
I need help with our Avaya business phone system
I want to talk with someone about servicing your Avaya phone system

As an Authorized Avaya Communications Distributor we offer a wide array
of Avaya telecommunications products and maintenance services.

Please contact us today at 1-800-845-6780
or email websales@hcwt.com or service@hcwt.com if we can be of help.

Avaya SCS - (10 to 30000 stations)

	A long-time leader in providing communications solutions to companies around the world, Avaya recognizes the value that SIP can bring to Small and Medium Businesses (SMBs) and branch offices. Working closely with other industry leaders like Microsoft, IBM, Dell, HP and LG, Avaya has been a driving force in developing and implementing the SIP-based solutions that change how businesses communicate.
	Avaya SCS Info
	Polycom IP Phones

Avaya PBX Communication Manager Maintenance and Support

Avaya offers two options in software support:

Software Support provides your organization with 24x7 trouble support, diagnosis and resolution for major outages, helping to achieve highly reliable communications for your workers and your customers. With Software Support, you have access to online ticketing, documentation and self-service tools, like InSite Knowledge Management, and HealthCheck, which allows you to run your own diagnostic scans to identify configuration faults that could cause trouble down the road

Software Support Plus Upgrades (SSU) provides Software Support plus automatic access to all major software updates and a three-year subscription to all major software upgrades. you avoid the uncertainty and concerns of budgeting for major software releases as they become available each time you want to future-proof your Avaya communications applications for tangible business benefits.

Avaya Support Overview

Avaya PBX Phone Systems - (50 to 5000 stations)

DEFINITY

As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITYÂ® Servers—powered by Avaya MultiVantage™ Software—deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.

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PARTNER ACS (1 to 31 analog lines) (up to 31 stations)

If your business is like most growing companies, you need a phone system that makes sure every call gets through to the right person in a fast and professional manner. The PARTNER ACS is designed to help your small business enhance customer service and increase productivity while protecting your bottom line. The modular system includes a wide range of built-in features that can be easily tailored to meet your unique communications needs from a few phones up to 40 extensions, while also handling voice mail, modems, credit card readers and fax machines.

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Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

Avaya Modular Messaging

INTUITY^TM Voice Processing Solutions

Complete multi-media messaging to enhance the productivity of every company employee.
OCTEL VOICE MESSAGING SOLUTIONS
   OCTEL 50
   OCTEL 100
   OCTEL 200-300
   OCTEL 250-350

Modular Messaging

The Modular Messaging application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook® and the Avaya Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.

Online Demonstration

Avaya DEFINITY (50 to 5000 stations)

Avaya Contact Center and IVR Applications

	The Avaya Contact Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations. Contact Center_Sales_Brochure IVR_Sales_Brochure

Avaya Communication Manager S8x00 - (50 to 10000 stations)

Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on. Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.

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Merlin Magix (analog to PRI T1) (up to 200 stations)

	The MERLIN MAGIX Integrated System is attractive to small and mid-markets customers (15 to 200 users) with single locations, as well as a large number of geographically dispersed locations. In addition to current voice applications needs, customers that access the Internet via modems or anticipate a future requirement for high-speed, Internet access, are looking to improve their customer care function, and currently have a LAN installed, are candidates for this offer. Sales Brochure Technical Brochure

Avaya Communications Products and Services

DEFINITY

Avaya Communications
Products and Services