Toshiba CIX, Strata, IPEdge phone system support, service, and s
Strata CIX1200 – System Overview
Toshiba’s Strata® CIX™ 1200 business communications system is the perfect solution for a headquarters site that is networked to small or remote offices or retail/restaurant locations. It unifies, coordinates, and streamlines all your communications with comprehensive solutions for a full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, Strata Call Manager unified communications, FeatureFlex™ adaptability and customization tools, and more to improve your business’ productivity and customer service.
Powerful Strata CIX1200 IP Telephone System Features and Capabilities
Supporting up to 1,152 ports, the Strata CIX1200 system is designed for up to 1,000 users and can be networked with other Strata CIX systems, from another CIX1200 down to the CIX40. A total of 128 sites can be networked to accommodate larger capacity or distributed configurations. The system integrates voice, data networking, and applications solutions to deliver a superior return on your investment.
Expandable up to 1,152 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
Voice Mail and voice processing capabilities include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities
Call Center features allow you to answer incoming customer calls with utmost efficiency
Advanced Voice Mail Applications can be added to fit your business needs
Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office
Fully upgradeable, protecting your technology investment
Advanced Applications
Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform. Applications include:
Auto Attendant and Voice Mail
Unified Messaging and Fax Integration
Automated Speech Recognition (ASR)
Text-to-Speech (TTS)
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD) and ACD Reporting
FeatureFlex™ features customization/adaptability tools
Call Manager unified communications
Video Conferencing, file sharing, and collaboration solutions
Browser-based system administration
Configuration Flexibility
All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.
Toshiba CIX100 VoIP phone system solutions, support, and service
Strata CIX100 – System Overview
Small to medium businesses need a flexible telecommunication system that can easily adapt to their growing needs. Toshiba’s Strata® CIX™100 is designed to provide the exact features your businesses needs today, and in the future. This makes it the ultimate cost-effective solution for your business and enterprise branch locations. Our systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, wireless and cordless telephones.
Strata CIX100 IP Telephone System Features and Capabilities
Toshiba’s IP business communication systems provide optimum solutions for any sized business –whether you need a basic telephone system or one with advanced capabilities.
Expandable up to 112 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
Call Center features allow you to answer incoming customer calls with utmost efficiency
Advanced voice mail applications can be added to fit your business needs
Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office
Fully upgradeable, protecting your technology investment
Advanced Applications
Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.
Applications include:
Auto Attendant and Voice Mail
Unified Messaging and Fax Integration
Automated Speech Recognition (ASR)
Text-to-Speech (TTS)
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD) and ACD Reporting
Call Manager unified communications
Video Conferencing, file sharing, and collaboration solutions
FeatureFlex™ features customization/adaptability tools
Browser-based system administration
Configuration Flexibility
All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.
HCWT voice and data cabling solutions
Hi Country Wire & Telephone is a comprehensive cabling company. We are experts in fabricating, designing, and building computer, voice, and data cabling. We have completed many vertical and horizontal cabling systems, with Cat 3, Cat 5E, Cat 6, or Fiber Optic (Multi or Single Modes). Whether it's for a single site or connecting several buildings, Hi Country has the experience in providing untouchable quality cabling solutions. From cabling entire campuses to repairing the single broken data outlet, Hi Country Wire and Telephone with the prominent quality products like PANDUIT and ComCables can keep your computers and phones connected. We offer a comprehensive array of cabling products. Please contact us at 1-800-845-6780 or by email.
Private Fiber Networks
Private Fiber Networks
Hi Country specializes in assembling and providing private fiber networks in many U.S. metropolitan networks. Here is a subset of fiber network maps we have one file:
SIP trunking is quickly taking over as the preferred configuration for small and large businesses, government, and educational entities to receive both their internet and voice services. SIP trunks can interface with both IP and Traditional TDM pbx systems since they can be configured with a traditional T1 handoff. However, a native SIP handoff is the optimal and is the least expensive configuration. Some IP PBX systems do not charge a license fee for each of the SIP trunks connected to a system. Government and Educational entities with fluctuating call traffic are quickly taking hold of this new technology, which allows for a baseline number of trunks with a burstable capability.
Polycom Telepresence & Video Conferencing Solutions
Polycom - The worldwide leader in unified communication and collaboration, video conferencing, voice conferencing, data and Web communications solutions.
Nortel PBX CS1000 Phone Systems - (50 to 5000 stations)
Nortel CS 1000 Communication Server 1000
ATTENTION ! Please see the document below regarding new policies for access to technical support (see PASSbelow). If your CS1000 is release 3 or higher you will need PASS in order to access technical support. If you are older than release 3 your access to technical support will technical not be available.
Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise call server software that supports centralized or distributed collaborative enterprise environments with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems, providing a seamless migration path for Meridian 1 upgrades.
Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total cost of ownership.
Many organizations have successfully lowered their total cost of ownership and increased employee productivity by consolidating data networks and implementing networked applications. Today, business conditions are driving technology trends that extend “enterprise-like” functions to small and medium-sized offices with a continued emphasis on lowering costs, increasing return on investment, and boosting productivity. The widely deployed, proven portfolio of the Cisco® Call Manager Express provides data routing functions with features such as robust quality of service, network security, encryption, VPN, firewall, and intrusion detection to address the business needs of small and medium-sized offices. Cisco also has continued to introduce a wide range of network modules and interface cards that have enhanced the business value of the router. These services include content delivery, voice gateway, wireless LAN, and a variety of other capabilities. Sales_Brochure
Complete multi-media messaging to enhance the productivity of every company employee.
OCTEL VOICE MESSAGING SOLUTIONS
OCTEL 50
OCTEL 100
OCTEL 200-300
OCTEL 250-350
Modular Messaging
The Modular Messaging application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook® and the Avaya Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.
AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Nortel, etc.). What's more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.
Key Features
Allows you to access all of your messages (voice, fax, email) from one terminal.
No charge per mailbox
Conditional Greetings
Multi-Option Menus
Multiple Message Queues
Question & Answer Mailboxes
Single Key Call-Back (requires ANI on PBX)
Cascading Notification
Email notification (no Unified Messaging license required)
AVST CallXpress offers the most robust and unified messaging options:
Server-based UM - Single store of all messages on the e-mail server
Client-based UM - e-mail message on one server and voice/fax messages on another server
Secure UM - Secure web-based access to voice and fax messages
Simplified UM - Copies of voice and fax messages are forwarded to the users's e-mail account
Call Center and IVR Applications
The Avaya Call Center provides a total solution for your sales and service needs. Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations.
Nortel BCM50 ( 4 to 50 stations) & BCM450 (30 to 200 stations)
Business Communications Manager (BCM 50, 200, or 400) delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Succession 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more. Having problems with your Avaya IP Office or Inter-Tel system? The BCM is a reliable alternative.
Avaya Communication Manager S8x00 - (50 to 10000 stations)
Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.
Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on. Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.
Phone service and internet access 
