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Phone Systems
for Government, Military, and Federal Agencies,
on the GSA schedule
I want to purchase a Nortel or Avaya business phone system - websales@hcwt.com
I am having problems with my Nortel/Avaya business phone system - phone system service
Nortel Phone Systems
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Nortel BCM
Nortel Business Communications Manager (BCM400, BCM200, BCM50)
Business Communications Manager (BCM 50, 200, or 400) delivers small/medium-sized
businesses and branch offices the only converged voice/data solution in the industry,
providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian,
Norstar, and Succession 1000 investments, BCM has the capabilities businesses need
including telephony, unified messaging, multimedia call center, interactive voice
response, IP routing and data services such as firewall, wireless, and more. Having problems with your Avaya IP Office or Inter-Tel system? The BCM is a reliable alternative.
>> request a quote
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Nortel Norstar
Norstar's modular design, digital technology and LCD Window gives you a telephone
system that is flexible, reliable and easy to use. CLICK HERE
if you are interested in a Norstar PC-Console or
CLICK HERE
if you are interested in seeing a flash demo of the Norstar. Norstar's all inclusive telephone sets are designed with:
Built-in hands-free/speakerphones
Built-in wall mount capability
Heaset jacks and volume controls
Norstar Telephones
T7100 T7208 T7316 T7406 Business Series Telephones
>> request a quote
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Nortel Meridian 1 Option Series
Meridian 1 Option series is a digital PBX for enterprises, delivering advanced applications
and carrier-grade, five-nines reliability for traditional voice and Voice over IP communications.
Expandable to 800 lines, it supports desktop and system features of larger Meridian 1 systems,
including digital and IP telephones, IP Gateways, mobility (802.11) communications, voice messaging,
call center, PC-based system management, and multimedia applications.
>> request a quote
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Nortel CS 1000 Communication Server 1000 Release (CSE 1000)
Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise
call server software that supports centralized or distributed collaborative enterprise environments
with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients
per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an
extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems,
providing a seamless migration path for Meridian 1 upgrades.
>> request a quote
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Nortel CallPilot
Unified Messaging
CallPilot is a unified messaging application for businesses using Norstar, Meridian 1 PBX
phone systems, Meridian SL-100, Succession 1000, Business Communications Manager, and CPE Centrex systems.
It combines voicemail, e-mail and fax messages into a single mailbox -- accessible by phone or any browser-enabled
PC. CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs,
improving productivity, and staying connected to their customers and suppliers.
CLICK HERE for an online flash demonstration (high speed connection recommended).
Sales Brochure
Technical Brochure
Quick Reference Card 
>> request a quote
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Nortel Call Center and Nortel IVR Solutions
Nortel Networks Customer Contact and Voice Portal Solutions provide the means for customers to
do business with you consistently and seamlessly - anywhere, anyway, and anytime. Our extensive portfolio includes
contact center, self-service, and advanced speech recognition solutions. Having established more than 30,000
customer contact centers worldwide, Nortel Networks has the business and technological expertise to create a
scalable, flexible, and resilient solution that will grow and change with your organization. We can help you
better integrate contact center strategies into your company's overall operations by giving you the tools to
manage and understand customer relationships more effectively, and to maximize your return on those relationships.
And backed by our Customer Contact and Voice Portal Solutions team's global reputation for quality and reliability,
we offer a single, responsive point of contact for all of your sales and service needs.
>> request a quote
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Nortel Live Communications Server (LCS) - Unified Communications Server (UCS)
The Innovative Communications Alliance between Nortel and Microsoft involves a shared vision for the future of business communications and a shared strategy that involves tight integration at the technology, channel, business engagement and customer experience levels.
>> request a quote
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Nortel Multimedia Communication Server 5100 - MCS 5100
The MCS5100 delivers SIP-based multimedia and collaborative
applications to large firms and enterprised. Using industry-standard protocols, it enables businesses to augment existing voice
and data infrastructures with advanced IP-based capabilities, such as multimedia (video conferencing and calling,
picture caller ID); collaboration (conferencing, white boarding, file exchange, co-Web browsing); personalization
(call screening, call logs, call management and routing - find me, follow me); presence and instant messaging.
>> request a quote
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Nortel Wireless, VPN, and Routing Data Products
The family of BayStack Ethernet switches provides small and medium businesses
and large enterprises high-throughput networking at low ownership cost per port. Nortel Networks Contivity VPN
Switches provide routing, firewall, bandwidth management, encryption, authentication, and data integrity for
secure tunneling across managed IP networks and the Internet. The Multiservice Switch portfolio provides carrier-grade,
multiservice switches, delivering a variety of data, voice, and video services. Nortel Networks LAN portfolio
provides all the elements necessary to implement wire speed traffic classification, policy enforcement,
and filtering within a network.
>> request a quote
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Avaya PBX Phone Systems
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IP Office (analog to PRI T1) (up to 360 stations) (VoIP capable)
Avaya IP Office is an all-in-one solution specially designed to
meet the communications challenges facing small and medium-sized businesses. Due to
its modular design, the solution can scale from 2 to 360 extensions to meet the needs
of home offices, stand-alone businesses, and networked branch and head offices. Built
on Avaya's latest advancements in converged voice and data technology, small to
mid-sized businesses can benefit from many of the advantages sophisticated communications
deliver to their operations.
Sales_Brochure
Technical_Brochure
Avaya_IP_Phones 
>> request a quote
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DEFINITY
As part of the Avaya Enterprise Class IP Solutions (ECLIPS) portfolio, the
DEFINITY® Serverspowered by Avaya MultiVantage Softwaredeliver a full
range of global communications capabilities to help your enterprise meet its goals for
increased productivity, customer care, and network efficiency. These premier voice and
data solutions are designed to simplify your move to a converged communications network
while protecting the investments you have in place.
Sales_Brochure
Technical_Brochure
>> request a quote
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Avaya S8300 S8500 S8700
Avaya Media Servers and Avaya Media Gateways work together with Avaya
MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP
telephony over your existing data network. Using a single network to handle both voice and
data communication can save you time and money by simplifying network administration and
eliminating the need to buy and maintain two separate networks. Sending voice calls over
your data network can reduce public network long distance charges a particular
advantage in international calling. In addition, because these hardware components adhere
to widely accepted standards, they make it easier to deploy applications such as unified
messaging and customer relationship management across a multi-vendor data network. Their
compatibility with the most popular application program interfaces encourages third-party
developers to create useful new applications.
Sales_Brochure
Technical_Brochure 
>> request a quote
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Call Center and IVR Applications
The Avaya Call Center provides a total solution for your sales and service needs.
Building on the performance and flexibility of the DEFINITY Enterprise Communications
Server, you can select from a powerful assortment of features, capabilities, and
applications specially designed to enhance call center operations.
Call_Center_Sales_Brochure
IVR_Sales_Brochure 
>> request a quote
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Voice Mail and Unified Messaging
INTUITYTM Voice Processing Solutions
Complete multi-media messaging to enhance the productivity
of every company employee.
OCTEL VOICE MESSAGING SOLUTIONS
OCTEL 50
OCTEL 100
OCTEL 200-300
OCTEL 250-350
Modular Messaging
The Modular Messaging application provides a single interface to your voice, e-mail
and fax messages. You can retrieve, respond to, and manage all of your communications from
a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice
mail at your desktop via Microsoft Outlook® and the Avaya Voice Form, which allow you to
play your voice messages on your PC or through any telephone, and reply with a voice
message or with e-mail.
Online Demonstration
>> request a quote
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Cisco CallManager Express
40 to 240 stations
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Deploying data and voice capabilities in a single, integrated routing platform to increase productivity,
decrease costs, and lower total cost of ownership.
Many organizations have successfully lowered their total cost of ownership and increased employee productivity by
consolidating data networks and implementing networked applications. Today, business conditions are driving technology trends
that extend “enterprise-like” functions to small and medium-sized offices with a continued emphasis on lowering costs, increasing
return on investment, and boosting productivity. The widely deployed, proven portfolio of the Cisco® Call Manager Express provides data routing
functions with features such as robust quality of service, network security, encryption, VPN, firewall, and intrusion detection
to address the business needs of small and medium-sized offices. Cisco also has continued to introduce a wide range of network
modules and interface cards that have enhanced the business value of the router. These services include content delivery, voice
gateway, wireless LAN, and a variety of other capabilities.
Sales_Brochure 
>> request a quote
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Other Cisco Solutions.....
Cisco Catalyst Switching Solutions
Cisco Routing Solutions
Cisco Security Solutions
Cisco Wireless Solutions
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