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Large Phone Systems
Products and Services
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Nortel PBX Phone Systems
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Nortel CS 1000 Communication Server 1000 Release (CSE 1000)
Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise
call server software that supports centralized or distributed collaborative enterprise environments
with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients
per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an
extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems,
providing a seamless migration path for Meridian 1 upgrades.
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Nortel Meridian 1 Option Series
Meridian 1 Option series is a digital PBX for enterprises, delivering advanced applications
and carrier-grade, five-nines reliability for traditional voice and Voice over IP communications.
Expandable to 800 lines, it supports desktop and system features of larger Meridian 1 systems,
including digital and IP telephones, IP Gateways, mobility (802.11) communications, voice messaging,
call center, PC-based system management, and multimedia applications.
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Nortel Call Center and Nortel IVR Solutions
Nortel Networks Customer Contact and Voice Portal Solutions provide the means for customers to
do business with you consistently and seamlessly - anywhere, anyway, and anytime. Our extensive portfolio includes
contact center, self-service, and advanced speech recognition solutions. Having established more than 30,000
customer contact centers worldwide, Nortel Networks has the business and technological expertise to create a
scalable, flexible, and resilient solution that will grow and change with your organization. We can help you
better integrate contact center strategies into your company's overall operations by giving you the tools to
manage and understand customer relationships more effectively, and to maximize your return on those relationships.
And backed by our Customer Contact and Voice Portal Solutions team's global reputation for quality and reliability,
we offer a single, responsive point of contact for all of your sales and service needs.
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Nortel Multimedia Communication Server 5100 - MCS 5100
The MCS5100 delivers SIP-based multimedia and collaborative
applications to large firms and enterprised. Using industry-standard protocols, it enables businesses to augment existing voice
and data infrastructures with advanced IP-based capabilities, such as multimedia (video conferencing and calling,
picture caller ID); collaboration (conferencing, white boarding, file exchange, co-Web browsing); personalization
(call screening, call logs, call management and routing - find me, follow me); presence and instant messaging.
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Avaya PBX Phone Systems
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DEFINITY
As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the
DEFINITY® Servers—powered by Avaya MultiVantage™ Software—deliver a full
range of global communications capabilities to help your enterprise meet its goals for
increased productivity, customer care, and network efficiency. These premier voice and
data solutions are designed to simplify your move to a converged communications network
while protecting the investments you have in place.
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Avaya S8300 S8500 S8700
Avaya Media Servers and Avaya Media Gateways work together with Avaya
MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP
telephony over your existing data network. Using a single network to handle both voice and
data communication can save you time and money by simplifying network administration and
eliminating the need to buy and maintain two separate networks. Sending voice calls over
your data network can reduce public network long distance charges a particular
advantage in international calling. In addition, because these hardware components adhere
to widely accepted standards, they make it easier to deploy applications such as unified
messaging and customer relationship management across a multi-vendor data network. Their
compatibility with the most popular application program interfaces encourages third-party
developers to create useful new applications.
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Call Center and IVR Applications
The Avaya Call Center provides a total solution for your sales and service needs.
Building on the performance and flexibility of the DEFINITY Enterprise Communications
Server, you can select from a powerful assortment of features, capabilities, and
applications specially designed to enhance call center operations.
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