Medium-Sized Office
Phone Systems Solutions

business phone systems

I would like to purchase a business phone system
I am having problems my business phone system

As an authorized Cisco, ShoreTel, Avaya / Nortel Partner we offer a comprehensive array of telecommunications products and maintenence services at very competitive prices.

VoIP and Office Phone System comparison
Brand	Our Comparison
Avaya IP Office	The IP Office is a very good feature rich system. It can serve both digital and VoIP end points simultaneously.
Avaya SCS	A good VoIP system based on open standards that provides unified communications capabilities close to that offered by ShoreTel.
Cisco Call Manager Express	A good VoIP system for new businesses that are looking for a unified system that also provides VPN and firewall capabilities. A great solution for business that want to include wireless phones or end points. A good set of vertical add on solutions exist, especially in healthcare.
ShoreTel	The best VoIP solution that unifies the desktop. Desktop communications can be conducted without having to look up phone numbers and dial. Has very feature rich contact center capabilities. Offers great redundancy capabilities.
Nortel BCM450	A very inexpensive system that can serve both digital and VoIP endpoints simultaneously. Allows former Norstar customers to retain existing phones.

Please contact us at 1-800-845-6780
or email websales@hcwt.com or service@hcwt.com if we can be of help.

Avaya SCS - (10 to 30000 stations)

	A long-time leader in providing communications solutions to companies around the world, Avaya recognizes the value that SIP can bring to Small and Medium Businesses (SMBs) and branch offices. Working closely with other industry leaders like Microsoft, IBM, Dell, HP and LG, Avaya has been a driving force in developing and implementing the SIP-based solutions that change how businesses communicate.
	Avaya SCS Info
	Polycom IP Phones

HCWT voice and data cabling solutions

Hi Country Wire & Telephone is a comprehensive cabling company. We are experts in fabricating, designing, and building computer, voice, and data cabling. We have completed many vertical and horizontal cabling systems, with Cat 3, Cat 5E, Cat 6, or Fiber Optic (Multi or Single Modes). Whether it's for a single site or connecting several buildings, Hi Country has the experience in providing untouchable quality cabling solutions. From cabling entire campuses to repairing the single broken data outlet, Hi Country Wire and Telephone with the prominent quality products like PANDUIT and ComCables can keep your computers and phones connected. We offer a comprehensive array of cabling products. Please contact us at 1-800-845-6780 or by email.

ShoreTel Unified Communication Solutions (40 to 10000 stations)

Welcome to our ShoreTel VoIP PBX Customer Information Center please contact us if you have an additional questions

Solutions Overview

Unified Communication Switches

IP Phones

Contact Center Solutions

Conference Call Support

Call Director

Call Manager Overview

Information for Education institutions

Information for State, Local, and Federal Government

SIP Trunking

SIP trunking is quickly taking over as the preferred configuration for small and large businesses, government, and educational entities to receive both their internet and voice services. SIP trunks can interface with both IP and Traditional TDM pbx systems since they can be configured with a traditional T1 handoff. However, a native SIP handoff is the optimal and is the least expensive configuration. Some IP PBX systems do not charge a license fee for each of the SIP trunks connected to a system. Government and Educational entities with fluctuating call traffic are quickly taking hold of this new technology, which allows for a baseline number of trunks with a burstable capability.

Cisco Unified Communications Express (40 to 240 stations)

Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total cost of ownership.

Many organizations have successfully lowered their total cost of ownership and increased employee productivity by consolidating data networks and implementing networked applications. Today, business conditions are driving technology trends that extend “enterprise-like” functions to small and medium-sized offices with a continued emphasis on lowering costs, increasing return on investment, and boosting productivity. The widely deployed, proven portfolio of the Cisco® Call Manager Express provides data routing functions with features such as robust quality of service, network security, encryption, VPN, firewall, and intrusion detection to address the business needs of small and medium-sized offices. Cisco also has continued to introduce a wide range of network modules and interface cards that have enhanced the business value of the router. These services include content delivery, voice gateway, wireless LAN, and a variety of other capabilities.

UCME Overview

Nortel CS 1000 Communication Server 1000

ATTENTION ! Please see the document below regarding new policies for access to technical support (see PASS below). If your CS1000 is release 3 or higher you will need PASS in order to access technical support. If you are older than release 3 your access to technical support will technical not be available.

Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise call server software that supports centralized or distributed collaborative enterprise environments with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems, providing a seamless migration path for Meridian 1 upgrades.

OTM-overview

Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

AVST CallXpress - Voice Mail System

AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Nortel, etc.). What's more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.

CallXpress VoIP TDM Simultaneous Integration

Key Features

Allows you to access all of your messages (voice, fax, email) from one terminal.

No charge per mailbox

Conditional Greetings

Multi-Option Menus

Multiple Message Queues

Question & Answer Mailboxes

Single Key Call-Back (requires ANI on PBX)

Cascading Notification

Email notification (no Unified Messaging license required)

Shared Extensions

Shared Message Waiting Lights (MWI)

Trusted Log-in

Touch-tone & Web Interface

Public & Personal Distribution Lists

CallXpress Document Center

CallXpress 8.1 Overview
CallXpress_Overview
Sales Brochure
Quick Reference Card
Boards Cards Slots 101
Server Specifications
VMX-Serenade Octel-Aria replacement

	AVST CallXpress offers the most robust and unified messaging options: Server-based UM - Single store of all messages on the e-mail server Client-based UM - e-mail message on one server and voice/fax messages on another server Secure UM - Secure web-based access to voice and fax messages Simplified UM - Copies of voice and fax messages are forwarded to the users's e-mail account

Nortel BCM50 ( 4 to 50 stations) & BCM450 (30 to 200 stations)

Business Communications Manager (BCM 50, 200, or 400) delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Succession 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more. Having problems with your Avaya IP Office or Inter-Tel system? The BCM is a reliable alternative.

Nortel BCM demo

Nortel PC Console Demo

BCM Visual Call Manager

Avaya Communication Manager S8x00 - (50 to 10000 stations)

Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on. Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.

Sales Brochure Technical Brochure

Cisco UC500 Unified IP Communication (8 to 96 stations)

Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total cost of ownership.

Many organizations have successfully lowered their total cost of ownership and increased employee productivity by consolidating data networks and implementing networked applications. Today, business conditions are driving technology trends that extend “enterprise-like” functions to small and medium-sized offices with a continued emphasis on lowering costs, increasing return on investment, and boosting productivity. The widely deployed, proven portfolio of the Cisco® UC500 provides data routing functions with features such as robust quality of service, network security, encryption, VPN, firewall, and intrusion detection to address the business needs of small and medium-sized offices. Cisco also has continued to introduce a wide range of network modules and interface cards that have enhanced the business value of the router. These services include content delivery, voice gateway, wireless LAN, and a variety of other capabilities.

UC500 Overview
UC500 Specifications
UC500 and Cbeyond SIP Trunking
UC500 and LEVEL(3) SIP Trunking
>> more information on the UC500

Medium-Sized Office Phone Systems Solutions

SIP Trunking

Nortel CS 1000 Communication Server 1000

Medium-Sized Office
Phone Systems Solutions