Voice and Unified Messaging

Business Voice Messaging Solutions
Products, Services, & Support

As an AVST partner we offer a comprehensive array of telecommunications products and services. Please contact us at 1-800-845-6780 or by email at websales@hcwt.com or service@hcwt.com if we can be of help.

ShoreTel Unified Communication Solutions (40 to 10000 stations)

Welcome to our ShoreTel VoIP PBX Customer Information Center please contact us if you have an additional questions

Solutions Overview

Unified Communication Switches

IP Phones

Contact Center Solutions

Conference Call Support

Call Director

Call Manager Overview

Information for Education institutions

Information for State, Local, and Federal Government

AVST CallXpress - Voice Mail System

AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Nortel, etc.). What's more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.

CallXpress VoIP TDM Simultaneous Integration

Key Features

Allows you to access all of your messages (voice, fax, email) from one terminal.

No charge per mailbox

Conditional Greetings

Multi-Option Menus

Multiple Message Queues

Question & Answer Mailboxes

Single Key Call-Back (requires ANI on PBX)

Cascading Notification

Email notification (no Unified Messaging license required)

Shared Extensions

Shared Message Waiting Lights (MWI)

Trusted Log-in

Touch-tone & Web Interface

Public & Personal Distribution Lists

CallXpress Document Center

CallXpress 8.1 Overview
CallXpress_Overview
Sales Brochure
Quick Reference Card
Boards Cards Slots 101
Server Specifications
VMX-Serenade Octel-Aria replacement

	AVST CallXpress offers the most robust and unified messaging options: Server-based UM - Single store of all messages on the e-mail server Client-based UM - e-mail message on one server and voice/fax messages on another server Secure UM - Secure web-based access to voice and fax messages Simplified UM - Copies of voice and fax messages are forwarded to the users's e-mail account

Avaya Modular Messaging

INTUITY^TM Voice Processing Solutions

Complete multi-media messaging to enhance the productivity of every company employee.
OCTEL VOICE MESSAGING SOLUTIONS
   OCTEL 50
   OCTEL 100
   OCTEL 200-300
   OCTEL 250-350

Modular Messaging

The Modular Messaging application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook® and the Avaya Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.

Online Demonstration

Nortel Live Communications Server (LCS) - Unified Communications

The Innovative Communications Alliance between Nortel and Microsoft involves a shared vision for the future of business communications and a shared strategy that involves tight integration at the technology, channel, business engagement and customer experience levels.

Live Communications Server online demo

More about Nortel's Unified Communications products and services >>

More about Microsoft's Unified Communications products and services >>

Innovative Communications Alliance

Nortel CallPilot

Unified Messaging

CallPilot is a unified messaging application for businesses using Norstar, Meridian 1 PBX phone systems, Meridian SL-100, Succession 1000, Business Communications Manager, and CPE Centrex systems. It combines voicemail, e-mail and fax messages into a single mailbox -- accessible by phone or any browser-enabled PC. CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.

CLICK HERE for an online flash demonstration (high speed connection recommended).

Sales Brochure

Technical Brochure

Quick Reference Card

AVST IVR "Automated Agent"

AVST offer a very competitive, feature rich, Interactive Voice Response (IVR) calleed Automated Agent product that is value priced for your business enterprise.

AVST IVR Automated Agent Sales Brochure

AVST IVR Automated Agent Technical Brochure

Avaya Communication Manager S8x00 - (50 to 10000 stations)

Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on. Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.

Sales Brochure Technical Brochure

Cisco UC500 Unified IP Communication (8 to 96 stations)

Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total cost of ownership.

Many organizations have successfully lowered their total cost of ownership and increased employee productivity by consolidating data networks and implementing networked applications. Today, business conditions are driving technology trends that extend “enterprise-like” functions to small and medium-sized offices with a continued emphasis on lowering costs, increasing return on investment, and boosting productivity. The widely deployed, proven portfolio of the Cisco® UC500 provides data routing functions with features such as robust quality of service, network security, encryption, VPN, firewall, and intrusion detection to address the business needs of small and medium-sized offices. Cisco also has continued to introduce a wide range of network modules and interface cards that have enhanced the business value of the router. These services include content delivery, voice gateway, wireless LAN, and a variety of other capabilities.

UC500 Overview
UC500 Specifications
UC500 and Cbeyond SIP Trunking
UC500 and LEVEL(3) SIP Trunking
>> more information on the UC500

Business Voice Messaging Solutions Products, Services, & Support

Business Voice Messaging Solutions
Products, Services, & Support