Messaging has become increasingly popular in the digital age and as the technology evolves, SMS has become a staple in business communication. Avaya Messaging has moved to the cloud to expand the SMS capabilities for corporate clients of all sizes.
Chances are, you have probably encountered a number of IVR solutions as a consumer. The all-too-familiar recording that directs you to “Press 1 for Services” is what is referred to as Interactive Voice Response. This additional service that can be added to nearly any phone system helps your consumers reach their ideal target in an easier, more efficient way.
VoIP communication technology has become increasingly popular in recent years. However, many businesses are hesitant to make the switch from traditional options to this more tech savvy endeavor. As one of the leading providers of VoIP phone systems for business in the Denver area, High Country has helped a number of companies learn the benefits of a VoIP system. Now we'd like to share that knowledge with you.
Avaya Holdings Co. recently introduced an omnichannel evaluation software to measure customer satisfaction. The Happiness Index on Blockchain collects and analyzes vast amounts of data to evaluate customer behavior and improve consumer-brand interactions.