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Cisco has recently announced their intent to acquire July Systems, who has been a long time partner of the organization. July Systems is a leading provider of innovative WiFi analytics technology that helps provide insights into customer behavior in interior environments. This collaboration means more actionable insights from real world data that can be used to provide an exceptional customer experience.

Your business's competitive advantage lives and dies by your technological capabilities. Some office technology is more glamorous than others, but nothing is more fundamental to your success than the communications system you have in place. There are a number of things to consider when you are selecting business phone providers, so let's go through how each element effects your bottom line.

Messaging has become increasingly popular in the digital age and as the technology evolves, SMS has become a staple in business communication. Avaya Messaging has moved to the cloud to expand the SMS capabilities for corporate clients of all sizes.

Chances are, you have probably encountered a number of IVR solutions as a consumer. The all-too-familiar recording that directs you to “Press 1 for Services” is what is referred to as Interactive Voice Response. This additional service that can be added to nearly any phone system helps your consumers reach their ideal target in an easier, more efficient way.

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