Tuesday, 30 April 2019 13:57

6 Business Voicemail Solutions You Never Knew You Needed

As a business owner, you know you need a robust phone system for your organization. Often, solutions that are overlooked are the supplementary features to support your phone system such as video conferencing and voicemail. Because many business owners don’t know to ask about the various features that can be a part of their supplementary solutions, their organizations can miss out on supporting technology that enhances the employee and the customer experience. We want to share with you not only the various features that can be included in your business voicemail solutions but also the importance of the role voicemail plays in your business operations.

The Importance Of Effective Business Voicemail Solutions

Here are a couple of key statistics regarding business communication that help business owners understand the value of the right business voicemail solutions.

  • Only a quarter of all business calls are completed on the first attempt.
  • Less than half of all incoming calls are more important than the work they interrupt.
  • Only about 20 percent of all business communication is time sensitive.
  • Only one out of every ten written messages have all the information you need to act immediately.

With that information in mind, let’s discuss the role voicemail plays in your ongoing business communication.

Voicemail And Missed Calls

If 75% of your potential customers are not reaching a live representative on their first attempt, you want to ensure that you have a system in place that encourages continued pursuit of your product or service. This means that your organization needs to have a sufficient business voicemail solution in place, as well as the right kind of greeting messages to encourage the caller to leave a message so the right representative from your team can get back to them.

Call Value And Business Voicemail Solutions

On any given day, you and your employees are likely getting bombarded with calls, texts, emails, and other forms of communication and the most unfortunate part about this high volume of constant interruption is how few of the messages are time-sensitive or higher priority than projects and responsibilities you are working on when they come through. This is why a phone system that has features like Do Not Disturb supported by the right business voicemail solutions are such an important piece of technology in high-touch industries. It allows your customers and clients to get in touch with you without interrupting your daily operation.

Written Versus Spoken Communication

As emailing, instant message channels, and texting become much more common methods of communication in the business world, the amount of information we receive upon first contact is often far too limited for us to act upon effectively. More often than not, the emails and form fills you receive from your customers or clients result in a phone call, anyways, so having a strategically designed voicemail solution in place can save both you and your customers time. It is human nature to share more information when speaking verbally than when writing out a message via email or through a chatbot.

Strategic Feature Options For Business Voicemail

There are many features that can be included in your business voicemail solutions that can help your business operations streamline the communications process and maximize productivity throughout the day. Some of the most beneficial features that can be a vital part of your business voicemail solutions include:

  1. Custom IVR configuration
  2. Text transcriptions of voicemail messages
  3. Access to recordings and transcriptions from various points, including email, SMS, or internet
  4. Call roll over prior to voicemail greetings
  5. Custom greetings based on how a caller reached your voicemail
  6. Custom greetings based on notification settings (i.e. Do Not Disturb, Away, etc.)

When you work with an experienced unified communications team to set up your business voicemail, you can ensure that all the necessary features are configured properly to help your business and your customers benefit from having a voicemail solution in place.

If your business operation is being hindered by a mirage of incoming phone calls or your customers are having a negative user experience when they call in for support, the right business voicemail solution could be the answer. Contact the phone and voicemail experts at High Country today to learn how our various voicemail solutions can benefit your business.