It is not uncommon for consumers to get confused when trying to navigate the chaos of the unified communications industry. With many major technology evolutions, corporate buyouts, and other industry shifts occurring in the last few decades, keeping up with the technology is practically a full time job in and of itself. A common question we get from our business clients who operate on Avaya unified communication technology is what is the difference between Avaya Red and Avaya Blue? There’s even Avaya Purple thrown into the mix to make things even more complicated. No need to fret, though! We can…

If you are in an administrative role in any company, you’ve likely become familiar with various unified communications platforms and the benefits they offer to the efficiency of your business operations. When it comes to communications systems, all providers are not created equal. We’ve spent nearly twenty years as an Avaya unified communications manager, so we’ve become intimately familiar the nuances that make this the ideal platform for small and mid-sized businesses. Here’s everything you need to know about Avaya unified communications options.

Messaging has become increasingly popular in the digital age and as the technology evolves, SMS has become a staple in business communication. Avaya Messaging has moved to the cloud to expand the SMS capabilities for corporate clients of all sizes.

Avaya Holdings Co. recently introduced an omnichannel evaluation software to measure customer satisfaction. The Happiness Index on Blockchain collects and analyzes vast amounts of data to evaluate customer behavior and improve consumer-brand interactions.

Avaya Reimagines the Possibilities of Communications with Zang 09 Mar 2016 Zang delivers the first all-in-one cloud communication and applications-as-a-service platform that lets anyone build custom, communications-enabled apps March 9, 2016— Avaya today unveiled Zang,™ an innovative cloud communications platform and communication applications- as- a-service that revolutionizes the way businesses can use communications to connect with their customers and employees.

ARVADA, CO - High Country Workplace Technologies (HCWT) has completed Avaya IP Office phone system installations at the The Peaks and Mountain Lodge resorts in Telluride Colorado and also for the Stanley Hotel in Estes Park Colorado. The DuVoice Hospitality system was used in conjunction with the Avaya IP Office to complete the service delivery requirement for each of the resorts. The new IP Office system for the Stanley Hotel system replaced their existing Avaya Definity system. The Avaya IP Office is a more affordable and requires less maintenance than the older Avaya PBX systems.