Microsoft Teams Migration
Migrating from one collaboration platform to another can be a challenging task, but with the right planning and execution, it can be a smooth process. If you are considering migrating from Google to Microsoft Teams, here are some key factors to consider.
An In-Depth Guide to Unified Communications as a Service
Unified Communications as a Service (UCaaS) has become the industry standard for business communications all across the country—and for good reason. UCaaS combines the greatest features of an office phone system with other real-time messaging apps and presents them in a user-friendly manner to effectively streamline your organizational communications.
5 Benefits of Auto Attendants for Small Businesses
As a small business owner, one of your primary goals will always be to boost your bottom line. But between all the day-to-day tasks on your plate, it can be tough to focus on your big picture operational goals. And if things get too crazy or chaotic, things can start falling through the cracks, and customer service can suffer. When this happens, your reputation becomes damaged and you can lose customers, thus cutting into your profitability. One way to regain control of your business and boost your bottom line is with auto attendants for small businesses.
Call Center Data Analytics: The Key to Improving Customer Engagement
Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.
Ring vs Mitel: Which Unified Communications as a Service Is Best
More and more companies are changing the way they communicate—both internally and externally—by switching to Unified Communications as a Service. In doing so, they’re combining the many different communication tools and software they use into one, easy-to-use platform. Two of the most popular providers of these communications tools are RingCentral and Mitel; but how do you know which one is right for you? Today, we’re breaking it down and comparing Ring vs Mitel UCaaS so you don’t have to.
Considering a Mitel Phone System? Choose the Mitel MiCloud Connect
Your phone system plays an incredibly important part in your company’s ability to succeed. And with remote work at an all-time high, your current workforce needs solutions that offer more than the traditional phone systems of the past. If you’re considering a Mitel phone system, we’re here to help you learn more about Newsweek’s best business tool of 2019: Mitel MiCloud Connect.