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Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.

More and more companies are changing the way they communicate—both internally and externally—by switching to Unified Communications as a Service. In doing so, they’re combining the many different communication tools and software they use into one, easy-to-use platform. Two of the most popular providers of these communications tools are RingCentral and Mitel; but how do you know which one is right for you? Today, we’re breaking it down and comparing Ring vs Mitel UCaaS so you don’t have to.

Your phone system plays an incredibly important part in your company’s ability to succeed. And with remote work at an all-time high, your current workforce needs solutions that offer more than the traditional phone systems of the past. If you’re considering a Mitel phone system, we’re here to help you learn more about Newsweek’s best business tool of 2019: Mitel MiCloud Connect.

Your business phone system is a key part of your overall operation. It’s essential that you have the right technology in place to grow with your business, instead of confining it through limitations. One of the ways you can ensure this is through SIP trunking. This innovative technology saves you money and improves the quality of your phone operations. In order to leverage this technology, though, you need to find qualified SIP phone service providers in Denver, CO to help your local business operate effectively.

Ransomware is a serious threat in today’s business landscape. If you don’t have the proper security measures in place, your business is at extreme risk. There’s even risk with security measures in place, but you can greatly diminish that by selecting the right ransomware protection. Datto is one of the leading providers of ransomware protection and disaster recovery services, but many business owners don’t really know what that means. Let’s discuss what you need to know about Datto ransomware protection to ensure your business is protected.

The clock is very quickly counting down on the support lifecycle of some integral Windows products, including Windows 7, Windows Server 2008, and Windows Server 2008 R2. Come January 2020, Microsoft will end support for these products. This means no more security patches, no more non-security updates, no more free technical support, and no more updates of the online technical content.

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