Wednesday, 24 October 2012 10:24
ShoreTel Contact Center (ECC) ShoreTel Contact center solutions that simplify your customer communications. Hi Country Wire and Telephone is a fully certified ShoreTel Contact Center (ECC) partner. Customers expect higher levels of service than ever, and multisite contact centers are now the norm. Built on the highly reliable voice capabilities of our on-premise unified communications system, the ShoreTel Contact Center solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.
Published in ShoreTel
Monday, 22 October 2012 10:24
AVST CallXpress Voice Mail AVST CallXpress Voice Mail Just when everyone is gearing up for the weekend is when Hi Country can be at its best for its customers. This last weekend the AVST CallXpress Voice Mail system that does all of the voice processing for Seton Hall University had serious issues. The PC Server disk drives and backplane crashed and had to be replaced on an emergency basis. VoIP engineer Steve Whitfield worked remotely via Webex with Seton Hall's Information Technology staff throughout the day last Friday and into the evening to help Seton Hall University restore their AVST…
Published in AVST
Tuesday, 16 October 2012 09:48
Monday, 15 June 2009 16:58
Hi Country Wire and Teleohone was selected by Cougar Canyon Resort to install a hotel phone and data solution.
Published in Business Phones
Wednesday, 15 November 2006 16:25
Hi Country VoIP Enables the Avaya Definity phone systems for Aims Community College ARVADA – Hi Country Wire and Telephone has completed a project to VoIP (voice over internet protocol) enable the Avaya Definity PBX for Aims Community College in Greeley, CO.
Published in Avaya
Friday, 15 September 2006 16:24