As a business owner, you know you need a robust phone system for your organization. Often, solutions that are overlooked are the supplementary features to support your phone system such as video conferencing and voicemail. Because many business owners don’t know to ask about the various features that can be a part of their supplementary solutions, their organizations can miss out on supporting technology that enhances the employee and the customer experience. We want to share with you not only the various features that can be included in your business voicemail solutions but also the importance of the role voicemail…

Chances are, you have probably encountered a number of IVR solutions as a consumer. The all-too-familiar recording that directs you to “Press 1 for Services” is what is referred to as Interactive Voice Response. This additional service that can be added to nearly any phone system helps your consumers reach their ideal target in an easier, more efficient way.

If you're thinking that your voicemail password of 1234 makes your voicemail safe, think again. New York Times reporter Nicole Perloth reports on hackers who racked up $166,000 worth of phone calls in a single weekend. Read the Times article and learn how similar swindles cost consumers $4.73 Billion last year.

Music On Hold Music On Hold - definition and restrictions Music on Hold is the process of playing music or a recorded greeting to a caller that is on hold or in a contact center queue. It is a great way to advertise to your customer base assuming they are not on hold very long. Essentially the phone system puts the caller on a conference with the music on hold station for the time they are on hold. Most phone systems now provide an RCA audio port or allow for a recording to be loaded as a .WAV file onto…

ARVADA – Hi Country Wire and Telephone announced it has completed installation of a new voice mail system for Pueblo County Goverment in Pueblo Colorado.