News

IVR & Voicemail

As a business owner, you know you need a robust phone system for your organization. Often, solutions that are overlooked are the supplementary features to support your phone system such as video conferencing and voicemail. Because many business owners don’t know to ask about the various features that can be a part of their supplementary solutions, their organizations can miss out on supporting technology that enhances the employee and the customer experience. We want to share with you not only the various features that can be included in your business voicemail solutions but also the importance of the role voicemail…
Chances are, you have probably encountered a number of IVR solutions as a consumer. The all-too-familiar recording that directs you to “Press 1 for Services” is what is referred to as Interactive Voice Response. This additional service that can be added to nearly any phone system helps your consumers reach their ideal target in an easier, more efficient way.
If you're thinking that your voicemail password of 1234 makes your voicemail safe, think again. New York Times reporter Nicole Perloth reports on hackers who racked up $166,000 worth of phone calls in a single weekend. Read the Times article and learn how similar swindles cost consumers $4.73 Billion last year.
Music On Hold Music On Hold - definition and restrictions Music on Hold is the process of playing music or a recorded greeting to a caller that is on hold or in a contact center queue. It is a great way to advertise to your customer base assuming they are not on hold very long. Essentially the phone system puts the caller on a conference with the music on hold station for the time they are on hold. Most phone systems now provide an RCA audio port or allow for a recording to be loaded as a .WAV file onto…
Wednesday, 24 October 2012 10:24

ShoreTel Contact Center

ShoreTel Contact Center (ECC) ShoreTel Contact center solutions that simplify your customer communications. Hi Country Wire and Telephone is a fully certified ShoreTel Contact Center (ECC) partner. Customers expect higher levels of service than ever, and multisite contact centers are now the norm. Built on the highly reliable voice capabilities of our on-premise unified communications system, the ShoreTel Contact Center solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.
Thursday, 04 October 2012 15:26

Avaya IP Office Phone Systems

Avaya IP Office Create your most productive mobile workforce. Easily and cost-effectively increase communications capacity, adding enhanced capabilities as your business expands. Gain business and customer service efficiencies. Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business. Flexibility, scalability, and options are built right in:
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