Monday, 10 December 2018 14:25

The Exclusive Phone System Buyer’s Guide

If you are in the market for a new business phone system, the research process can be extensive, not to mention confusing. Every provider offers unique benefits, but it is difficult to determine which benefits will be an asset to your business. Let’s talk through what you need to know, what to look for, and how to navigate the market with our exclusive phone system buyer’s guide.

Is It Time To Upgrade Your Business Phone System?

When you are thinking about the different ways to move the bottom line in your business, your current phone system likely doesn’t come to mind as a potential needle mover, however, an upgraded phone system can save your business upwards of 75% of your current costs. That savings can go a long ways towards making changes in your business. So, where do you start? In this phone system buyer’s guide, we’ll talk you through how to identify it’s time for an upgrade, which type of system will best suit your business, and how to find a reliable technology partner to support you in your upgrade.

One of the biggest indicators that your business can benefit from upgrading your phone system is a need for integration. Whether it’s with your administrative system, other phone lines, or voice/video conferencing, this need for seamless integration between your technology is a sign that your business has outgrown your phone system.

What Kind Of Upgrades Are Available?

The two most common types of business phone systems are traditional PBX, which is hardwired into the network, and VoIP, which runs through your internet connection. One is not inherently better than the other, but they do offer unique pros and cons to business owners and technology managers. We’ll discuss both in our phone system buyer’s guide.

VoIP Phone System Buyer’s Guide

VoIP phones continue to become more and more popular as business take advantage of increased capabilities at a lower price point. VoIP phone systems can eliminate the need to pay the phone company altogether, while decreasing your other related phone bills. Here are some of the features your can leverage with a VoIP phone system:

  • Increased cost savings
  • Increased mobility with access anywhere there’s an internet connection
  • Increased flexibility with expansion capabilities, as needed
  • Auto attendants to effectively route calls
  • Voicemail transcriptions via e-mail
  • Chat messenger capabilities
  • CRM integration

Various implementation options to customize phone system to your business VoIP phone systems are ideal for businesses who are comfortable outsourcing control or don’t have the on-site expertise to manage a premise-based phone system. If you don’t have an IT expert in-house, but want to leverage the various capabilities of a VoIP phone system, this might be the perfect option for you.

Traditional Phone System Buyer’s Guide

Traditional phone systems, or PBX phone systems, are hardwired into the network and are typically supported by your local or regional phone company. These feature premise-based hardware that can offer versatility in your phone system. Here are some of the benefits of traditional phone system that your business can take advantage of:

  • Reliable and time-tested
  • Most users are comfortable with the system
  • Can accommodate needs of large businesses
  • Require in-house IT expertise to manage on a day-to-day basis
  • Don’t rely on an internet connection
  • Functionality that has proven longevity

Traditional phone systems have withstood the test of time and continue to be a reliable option for business owners. Unfortunately, they are becoming more and more difficult to maintain, repair, or replace because technology experts are no longer making new options for traditional systems. They are not out of the running, yet, but if you are considering upgrading your phone system, you may go ahead and opt for a cloud-based system that is more applicable in today’s business environment.

A Phone System Buyer’s Guide From The Pros

High Country Workplace Technologies has served the community for nearly four decades, evolving with the unified communications industry to best serve our clients. If you are considering upgrading your phone system and aren’t sure what the first or next step is in your journey, we can help. Contact one of our experts today and we can guide you through the market and help you make the best decision for your business.