The VoIP solution entails the installation of a Nortel Business Communications Manager (BCM) at each of the stores in the Colorado area. This deployment enables American Furniture warehouse to publish a local customer service number in the area code for each store location. Customer service calls are then connected to the local Nortel BCM system at each of the stores and routed over the American Furniture WAN to the main Thornton customer service center. Figure 1 below shows how calls were completed before the deployment and …Figure 1
In addition to the VoIP customer service call traffic each Nortel BCM system functions as the phone system and voice mail system for each store location. Information Technology staff connected to the wide area network have the abilility to make configuration changes to any remote system and monitor customer service call traffic. The configuration changes are made from a web browser compatible software program.
Hi Country Wire and Telephone is a supplier of business phone systems, phone service, voice mail, and internet access. Hi Country, owned by Robert Whitfield Sr., is currently servicing numerous automotive dealerships, federal and local government agencies along with government contractors and businesses of all sizes. More information on Hi Country Wire and Telephone can be obtained at www.hcwt.com . More about American Furniture Warehouse can be obtained at www.afwonline.com.