The primary objective of the project work was to enable the new Overlook Villas, offered by the hotel, to be included in the phone and information technology services offered by the hotel. The expansion of the hotel’s Avaya Definity and Guestworks system enabled the new Villas to be incorporated into the hotel’s guest and information technology services without the need of a huge phone system upgrade. The Qwest network review performed by HCWT enabled the hotel to net a $500 savings per month on their existing voice T1 services.
The Stanley Hotel
Hotel management have anticipated an increase in requests for the Villas, which fantastic views of the Colorado Rockies and of Rocky Mountain National Park, since they are now connected to the Hotel’s services. The upgrade of the phone system enabled the hotel to expand its current 138 room layout to include telephony and guest service for the 48 new Overlook Villas which are adjacent to the main hotel building. Guests that choose to stay at the villas can now access all the services that one would expect as if they were staying in the main hotel. The Avaya Guestworks system enables the provision and accounting for all the hotel telephony guest services.
Avaya Definity PBX
“This project touched all of our core service offerings”, states Bob Whitfield Jr., Vice President of sales for Hi Country Wire and Telephone and project manager for the hotel expansion. “We were able to function as a single point of accountability for the success of this project for the hotel since we provided the cabling, the hotel’s phone system expansion, and revised voice T1 solution. It speaks very well for Hotel managers and owners seeking to maximize their revenues that the Avaya Guestworks and Definity phone system products may not require software upgrades in order to be expanded. The system at the Stanley Hotel as run smoothly since the last Avaya Guestworks upgrade we completed in 2000.”Hi Country has been the phone vendor for the Stanley Hotel since 1995. “We strive to maintain long lasting business relationships with our customers”, states Bob Whitfield Sr., owner and President of Hi Country Wire and Telephone since 1984.
Hi Country Wire and Telephone is a supplier of hotel and business phone systems, phone service, voice mail, and internet access. Hi Country, owned by Robert Whitfield Sr., is currently servicing numerous hotels, automotive dealerships, federal and local government agencies along with government contractors and businesses of all sizes. More information on Hi Country Wire and Telephone can be obtained at www.hcwt.com. More about The Stanley Hotel and the new Overlook Villas can be obtained at www.stanleyhotel.com and www.overlookatthestanley.com.