Friday, 13 November 2020 11:27

Mitel vs ShoreTel: What You Need to Know

With what feels like a never-ending list of options to choose from, we know how difficult it can be to pick a business VoIP provider. Mitel and ShoreTel are two of the biggest leaders in the VoIP industry, so we’re continuing our comparison series to help you make the right choice for your company. Today we’ll be discussing everything you need to know about the debate between Mitel vs ShoreTel.

As we mentioned, both VoIP providers are widely-recognized as leaders in the market, so both would be good choices for almost any company. However, your business needs are unique to you and you alone, and price isn’t the only deciding factor to consider. While it might seem like Mitel and ShoreTel’s product offerings are very comparable, the key differences lie in the detail.

Mitel vs Shoretel Product Offerings

Before we dive into the nitty-gritty, let’s talk about public perception. Mitel is often considered the visionary leader of the industry, while ShoreTel is considered to be more of a niche player. Here’s how they differ on a more minute scale.


Mitel began specializing in on-premise PBX and UC markets. Since then, the company has expanded greatly and Mitel now offers a wide range of cloud services from basic onsite or hosted PBX solutions to collaboration and contact center solutions. Their offerings are designed to meet the needs of small-to-medium-sized businesses as well as enterprise-level customers.

Named Newsweek’s best business tool of 2019, Mitel’s MiCloud Connect is considered one of the best all-in-one communication, collaboration, and contact center services on the market. And with a broad range of other offerings—including standalone services for UC platforms, on-premise PBX and SIP capabilities, and even a cloud PBX for more agile businesses—it’s safe to say Mitel has a fantastic product or solution for just about every need in business communications.


Though ShoreTel is certainly still a veteran in the business phone system space, they’re not quite as widely-recognized or experienced as Mitel. At their core, ShoreTel is on a mission to provide companies with communications solutions that make interactions as simple as possible. And with an impressive portfolio of products that gives Mitel a run for its money, ShoreTel offers solutions in hosted, onsite, and even hybrid PBX deployments, a full UC platform, hybrid SIP capabilities, and robust cloud contact center software.

ShoreTel has also won a number of awards within their industry, though the company is still often listed as a niche player due to its specialized offerings. If you’re a small or midsize enterprise with less than 2,000 employees who is seeking UC capabilities, ShoreTel is an excellent option to consider.

Talk to the Experts About Mitel vs ShoreTel

So, there you have it! A brief breakdown of Mitel vs ShoreTel. If you’re still on the fence about which provider is right for your business, reach out to us at High Country Workplace Technologies. We have been helping businesses of every size determine which tech solutions are right for them for 30 years and counting.

Contact us today to learn more about these VoIP providers.