Displaying items by tag: AI

Artificial intelligence (AI) is revolutionizing the way businesses interact with their customers, and one area where this is particularly evident is in the customer phone experience. By using AI-powered technologies such as chatbots and voice assistants, businesses can provide a more personalized and efficient phone experience that is tailored to the needs of each individual customer.

Avaya Holdings Co. recently introduced an omnichannel evaluation software to measure customer satisfaction. The Happiness Index on Blockchain collects and analyzes vast amounts of data to evaluate customer behavior and improve consumer-brand interactions.