Displaying items by tag: brightmetrics
Thursday, 20 August 2020 08:51
Call Center Data Analytics: The Key to Improving Customer Engagement
Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.
Published in Business Operations