News

Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.

Published in Business Operations

More and more companies are changing the way they communicate—both internally and externally—by switching to Unified Communications as a Service. In doing so, they’re combining the many different communication tools and software they use into one, easy-to-use platform. Two of the most popular providers of these communications tools are RingCentral and Mitel; but how do you know which one is right for you? Today, we’re breaking it down and comparing Ring vs Mitel UCaaS so you don’t have to.

Published in Business Operations

Working from home or when you’re on the go comes with a very unique set of challenges. Can you connect to the internet? Are your files securely stored if they can be accessed remotely? Is speed or quality compromised when you’re not hardlined into the network? These are all questions that business owners are wondering as our working society continuously shifts to a more remote climate. As a business owner, you want to ensure that you have the infrastructure in place to support a work-from-home model should your employees need that flexibility or societal changes dictate it. Here’s a few tools that you should consider when you’re expanding the mobility of your business operation.

Published in Remote Operations

Over the last nine months, Avaya has been making waves in the news with rumors swirling about. After exiting bankruptcy protection in 2017 and becoming a publicly traded company, Avaya reported nearly three-quarters of a billion dollars in revenue in Q1 of last year. People started to wonder, “What is Avaya?” Avaya is a multinational tech company that specializes in unified communications. Specializing even further, Avaya is one of the only UCaaS companies targeting government operations, which has a high barrier to entry for a number of reasons. As a leading provider of Avaya solutions, High Country has been watching the evolution of the company and the associated rumors carefully. Let’s review the recent timeline of this UCaaS leader and see where it might be headed next.

Published in Avaya
Friday, 01 February 2019 16:53

Deciding On Technology: Avaya Vs. Shoretel

When it comes to determining what provider offers the right unified communications technology for your business, there are a lot of factors to consider. Some of the leading providers are hard to distinguish when you are looking at benefits to your company and business model. As the industry grows and providers are acquired by one another and leaders change and diversify, it becomes even more challenging for business leaders to feel confident in their decision to opt for one provider over another. In order to alleviate some of those difficulties, today, we are going to talk about the relationship between Avaya vs. Shoretel.

Published in Avaya
Thursday, 01 November 2018 14:26

5 Reasons Your Business Needs Mitel Connect

Mitel has long-since been a leader in the communication technology industry. In order to maintain their competitive edge, Mitel continuously improves their technology offerings, making them more sophisticated and easier to use. Mitel Connect is no exception. Mitel Connect is a multi-platform application that is the peak of unified communications technology in today’s market. Let’s talk about five key reasons Mitel Connect is able to help businesses across industries streamline their operations.

Published in ShoreTel