Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.
More and more companies are changing the way they communicate—both internally and externally—by switching to Unified Communications as a Service. In doing so, they’re combining the many different communication tools and software they use into one, easy-to-use platform. Two of the most popular providers of these communications tools are RingCentral and Mitel; but how do you know which one is right for you? Today, we’re breaking it down and comparing Ring vs Mitel UCaaS so you don’t have to.
Your phone system plays an incredibly important part in your company’s ability to succeed. And with remote work at an all-time high, your current workforce needs solutions that offer more than the traditional phone systems of the past. If you’re considering a Mitel phone system, we’re here to help you learn more about Newsweek’s best business tool of 2019: Mitel MiCloud Connect.
Keeping track of email threads, messages, conference calls, voicemails, and documents can be difficult. Between all the different software services, it can be a constant struggle to follow all of your communication threads. If collaboration feels overly complex at your Denver company, a ShoreTel phone system can help.
Mitel has long-since been a leader in the communication technology industry. In order to maintain their competitive edge, Mitel continuously improves their technology offerings, making them more sophisticated and easier to use. Mitel Connect is no exception. Mitel Connect is a multi-platform application that is the peak of unified communications technology in today’s market. Let’s talk about five key reasons Mitel Connect is able to help businesses across industries streamline their operations.