Small businesses are the backbone of America. And believe it or not, 97.6% of all businesses in Colorado are small businesses according to the Colorado SBDC. In order for those small businesses to succeed and survive COVID-19 and the resulting economic impacts, it’s increasingly important to have a flexible and scalable phone system. If you’re interested in the capabilities of hosted VoIP in Denver, here are six reasons to consider making the switch to this phone system.

COVID-19 and the resulting shift to working from home have forever impacted the modern workplace. Companies that once thought remote work wasn’t possible are now discovering it actually is—and that it’s far more affordable than working in the office. While some companies have extended work-from-home policies through mid-2021, others have gone so far as to become permanently remote. No matter what, remote work is on the rise. And to ensure your business succeeds throughout this transition, you need a top-of-the-line remote office phone system.

Believe it or not, nearly 75% of businesses across the globe use some type of cloud-based system. And by 2021, cloud services will be a 158.8 billion dollar industry—and it’s no wonder why. Cloud business phone systems offer benefits for businesses of all sizes, from small start-ups to global tech giants. With today’s fast-paced business environment, a strong communication system is more important than ever before.

Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.