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Building a positive customer experience is crucial to every call center. However, that’s often easier said than done. Between long waiting times, confusing menu options, and difficulty reaching the right person, many people feel frustrated throughout the process of seeking support via call centers. The key to changing that, and improving customer engagement, is through call center data analytics.

More and more companies are changing the way they communicate—both internally and externally—by switching to Unified Communications as a Service. In doing so, they’re combining the many different communication tools and software they use into one, easy-to-use platform. Two of the most popular providers of these communications tools are RingCentral and Mitel; but how do you know which one is right for you? Today, we’re breaking it down and comparing Ring vs Mitel UCaaS so you don’t have to.

Your phone system plays an incredibly important part in your company’s ability to succeed. And with remote work at an all-time high, your current workforce needs solutions that offer more than the traditional phone systems of the past. If you’re considering a Mitel phone system, we’re here to help you learn more about Newsweek’s best business tool of 2019: Mitel MiCloud Connect.

Communication is an integral part of running a successful business. In the past few years, a number of new workplace technology advancements have disrupted the way we connect and collaborate. Platforms like Zoom, Skype, and Slack are used in businesses across virtually every industry. But as great as these technologies are, nothing will ever replace the benefits of email and phone systems. Especially when it comes to communicating with clients, talking is almost always better than typing. But not just any old phone system will be able to meet the needs of your business. If you’re on the search for a unified communication system for your business, allow us to introduce you to Toshiba phone systems.

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