Business Voicemail and Business IVR Solutions

Even with the proliferation of email and text, voicemail is still a critical element in conducting business and providing good customer support. More than just leaving or listening to voicemails, speech processing has also become an integral part of customer service (CS) as many companies use some form of interactive voice response (IVR) in their telephone customer service centers. Business IVR and business voicemail solutions are more important than ever for effective communication capabilities with customers.

Business Voicemail Solutions

Today’s voicemail is far more accessible than the days when you could only play a tape back from a recorder. Your business voicemail system gives customers and stakeholders the ability to tell you what’s on their mind and have someone listen to their message. With our business voicemail solutions, messages can be listened to by a person, transcribed into text, played back on a smartphone or emailed right to your inbox.

We offer enterprise business voicemail solutions, like Mitel and Avaya, as well as third-party enterprise voicemail solutions like AVST. We help select the voicemail system that best meets your requirements.

Unified Messaging

When you want to work more efficiently and work as a team from anywhere in the world, unified messaging gives you the ability to conduct business from your tablet, laptop, desktop, or smartphone. Anywhere you have an internet connection, you have access to all your messaging, from business voicemail to emails. High Country can configure all of your workplace technologies to facilitate unified communications, so your employees remain connected no matter where they might be at any given time.

Employee receiving business voicemail through transcription on computer

Business IVR (Interactive Voice Response)

Interactive voice response (IVR) allows your customers to navigate your business voicemail receiving menu with voice commands. Business IVR provides a better customer service experience because it quickly and easily routes the caller to the right person or department which makes for a more positive experience with your company. High Country can configure an IVR system that is customized for your business that will make your employees, customers and IT department happy, while streamlining the process that allows your customers to communicate with you.

Business Voicemail Alerts & Notifications

Simplify your business voicemail communications with a customized notification system. With it, you can send out an alert or notification to any one person or group of people from one to 10,000. Depending on the needs of your business, we can configure a notification system to meet your needs for any emergency or non-emergency event, very similar to the email, text, and voicemail notifications parents receive when their child’s school is closed for snow. These customized notifications help to streamline the mass communication process, helping to get the message you want to share to the right people when they need it.

With decades of experience configuring unified communications for government offices, school districts, and large corporations around the country, we have thousands of users who depend on the reliability of our services every day. We haven’t let them down in thirty years. Trust High Country with your business voicemail solutions, business IVR, and notifications needs. Contact us to discuss your business communication needs.