Even with the proliferation of email and text, voicemail is still a critical element in conducting business and providing good customer support. Speech processing has also become an integral part of customer service (CS) as many companies use some form of interactive voice response (IVR) in their telephone customer service centers.
Today’s voicemail is far more accessible than the days when you could only play a tape back from a recorder. Your voicemail system gives customers and stakeholders the ability to tell you what’s on their mind and have someone listen to their message. Voicemail can be listened to by a person, transcribed into text, played back on a smartphone or emailed to your inbox.
We offer enterprise voicemail solutions (like ShoreTel, Avaya) as well as third-party enterprise voicemail solutions like AVST. We help select the voicemail system that best meets your requirements.
When you want to work more efficiently and work as a team from anywhere in the world, unified messaging gives you the ability to conduct business from your tablet, laptop, desktop, or smartphone. Anywhere you have an internet connection, you have access to all your messaging. High Country can configure all of your workplace technologies to facilitate unified communications, so your employees are more productive.
Speech IVR (Interactive Voice Response)
Interactive voice response (IVR) allows your customers to navigate your phone service menu with voice commands. IVR provides a better customer service experience because it quickly and easily routes the caller to the right person or department which makes for a more positive experience with your company. High Country can configure an IVR system for your business that will make your employees, customers and IT department happy.
Alerts & Notifications
Simplify your communications with a notification system. With it, you can send out an alert or notification to any one person or group of people from one to 10,000. Similar to the email, text, and voicemail notifications parents receive when their child’s school is closed for snow, we can configure a notification system to meet your needs for any emergency or non-emergency event.
With decades of experience configuring unified communications for government offices, school districts, and large corporations around the country, we have thousands of users who depend on the reliability of our services every day. We haven’t let them down in thirty years. Trust High Country with your voicemail, IVR and notifications needs. Contact us to discuss your needs.